
Below we’ve listed out some common causes.ġ. Adaptive playback automatically switches between video qualities depending on the internet connection of the viewer.Īs a viewer there can be a range of issues that are causing a live stream to buffer. Enable adaptive playback if your live stream provider supports it. This will allow viewers who have slower internet connections to view the lower quality stream. If the provider you’re using doesn’t have a decent global coverage of PoPs then users in regions not covered may experience buffering as a result.įor example two streams qualities, one in HD the other in SD. Does your live streaming provider have PoPs (points of presence) in the areas your viewers will be watching from? If you’re not sure what settings to use, we recommend you contact the support team of the live streaming service you’re using.Ħ.
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This applies to both software and hardware encoders. Have you set up your live stream encoder correctly?Ī misconfigured live stream video encoder can cause a plethora of issues. If the computer is reaching 100% CPU usage it can result in dropped frames which can cause video stuttering in the live stream.ĥ. If you’re live streaming from a computer (not a hardware encoder), make sure it’s powerful enough to broadcast the live stream. A bonded connection utilizes multiple 4G connections to increase the stability of your live stream. If you must use a mobile 4G internet connection, it’s strongly recommended that you use a bonded connection. We recommend live streams are broadcast via ethernet on a dedicated internet connection. Avoid using WIFI and 4G internet connections. We always recommend testing the playback of your live stream on a different computer and internet connection to the one which is doing the live stream encoding. This will let you rule out computer and network issues.ģ.

Test the live stream on a different computer and internet connection. There are a range of websites which let your test your upload speed, the most well-known one is .Ģ.

It is generally recommended you have an upload capacity of at least double the desired bitrate of your live stream. You should always test your internet connection at the venue you will be live streaming from. Ensure your internet connection has sufficient upload capacity. For Live Stream BroadcastersĪs a broadcaster it’s easy to blame the viewer for buffering problems, however, in some cases it’s actually a result of an issue on the broadcasters end. The following points provide a few valuable troubleshooting tips for broadcasters.ġ. It’s an issue which can be extremely frustrating for the viewer and in some cases the solution can be quite simple. In this article we will offer solutions for both the live stream broadcaster and the viewer.

One of the most common issues encountered during live streams is video buffering.
